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TOp UP Problem

sir Im having a problem with my 2 top up....MOL10 ...I use MOL points direct top up twice and nothing came up,no jewel ,no reward .but it says top up successful.I was planning to top up again to buy some items in the mall shop but now im having second thoughts coz im spending money for nothing.please help me resolve this problem so that i can buy some items ingame itemshop.I tried to contact help desk but still nothing happen its almost a week now.
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Dude your problem solved yet or still no reply from Admins/GM?

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