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Jewels not recieved after reload

GM, please help check reload status of:

ID: boomerang
Server: s13 Ophiuchus

I have yet to receive the jewels after made payment through MOL.

Seems like this is not the 1st time this has happen. Please fix the reload system. Thanks.

And it wouldnt hurt to at least reply in the forum.
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Have submitted this issue to mmog helpdesk as well. Please look into it.
Thanks.

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