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Duel Chest issue

Hi Sir can i ask when is the duel chest distributed?daily right? why i didnt receive in my mail duel chest its been 2days already? im in the top 10 in the duel rank but i didnt receive duel chest for 2 days pls help thnx
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Dear player,

Please send this issue to our MMOG Helpdesk Service for investigate your issue.

Thank you.

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